Customer research

Help shape a clearer way to understand communities.

Tell us how your organisation listens today, where it gets difficult and what would make community understanding genuinely useful.

What we want to learn

Your experience, not a sales pitch.

Your answers will help us understand the real problems teams face and decide what Clarity should prioritise.

01How you listen nowWhere community insight currently comes from.
02Where it gets difficultThe gaps, delays or uncertainty your team faces.
03What better looks likeThe decisions clearer understanding could improve.

CLARITY RESEARCH

Tell us about your experience.

Fields marked * are required. Every written answer has a maximum of 400 characters.

01 About you

Your role *Company or community type *

02 Your experienceTell us briefly about the community you work with. *Who are they, and what brings them together?400 characters maximum · 0 / 400Where does your community usually talk? *For example: forums, social platforms, events or support channels.400 characters maximum · 0 / 400What is hardest about understanding what people need? *Think about the part that takes time, gets missed or causes uncertainty.400 characters maximum · 0 / 400How do you gather community insight today? *A simple outline is enough — please do not share private processes.400 characters maximum · 0 / 400What decisions could better community understanding improve? *For example: product, service, content, support or investment decisions.400 characters maximum · 0 / 400What would make Clarity genuinely valuable to your organisation? *Describe the outcome you would want, rather than a technical feature.400 characters maximum · 0 / 400What concerns would you have about a community-intelligence tool? *This could include trust, usefulness, adoption or anything else.400 characters maximum · 0 / 400

03 What happens nextWould you consider testing Clarity? *

Name OptionalEmail Optional

I understand my answers will be used to help shape Clarity. If I add contact details, Clarity may contact me about this research or early testing.

Responses go to Clarity's private research sheet. Please do not include confidential, personal or sensitive information.